Shipping & Delivery
- What should I do if tracking shows “Delivered” but I didn’t receive the package, or it arrives damaged?
- What happens if I refuse delivery, or the shipment is returned to sender?
- Can I change my shipping address after placing an order?
- Which carrier do you use, and can my order arrive in multiple packages?
- How long will delivery take once my order has shipped?
- How long does it take to process my order before it ships?
Return & Warranty & Payments
- My credit or debit card payment failed—what should I do?
- Do you support Shop Pay or other installment/financing options?
- Can I pay with PayPal on your website?
- What payment methods do you accept?
- Is the warranty transferable if I sell or give the chair to someone else?
- Will you send parts and remote guidance, or do I need to ship the whole chair back for service?