Return & Warranty & Payments
- My credit or debit card payment failed—what should I do?
- Do you support Shop Pay or other installment/financing options?
- Can I pay with PayPal on your website?
- What payment methods do you accept?
- Is the warranty transferable if I sell or give the chair to someone else?
- Will you send parts and remote guidance, or do I need to ship the whole chair back for service?
- How do I start a warranty claim, and what information do I need to provide?
- What is not covered by this warranty?
- What does the Robooter warranty cover?
- What is the warranty period for the Robooter E60 Pro-A and E80 (frame, electronics, battery, soft parts)?
- What should I do if my wheelchair arrives damaged, defective, or not what I ordered?
- How long will it take to receive my refund after you receive the return?
- How do I start a return or exchange?
- Are there any handling or restocking fees when I return a wheelchair?
- Do I have to pay return shipping for a return, and how much does it cost?
- Do you accept returns on accessories and spare parts?
- Can I return a wheelchair if I’ve already used it, or only if it’s unused?
- What is your return policy for Robooter wheelchairs?